Matchstick refund publié le vendredi 6 février 2015 16:21

Mise à jour #1

Nous pourrons vraisemblablement être remboursés.

Mise à jour #2

Ça se gâte à nouveau, voir leur réponse #2.

Mise à jour #3

Matchstick m'a demandé mon # de transaction amazon (paiement kickstarter) pour me rembourser.

Anciennement

Pourquoi un remboursement? Voir la dernière mise à jour du projet Matchstick sur Kickstarter

L'email suivant a été publié sur diaspora. Vous pouvez le reproduire ou vous en inspirer. Vous pouvez aussi voter sur matchstick.uservoice.com.

On peut envoyer le message par le site kickstarter.

La nouvelle a fait Slashdot.


Message #1 de Robin

Hello,

I was looking forward to get my hands on an open platform based on Firefox OS this February, but I just read about the changes (DRM content-wise), whereas I just wanted something I could program myself and expand on.

Is there a process to get a refund? Considering you achieved your original goal 5x and there is probably a public for your new device, I hope you can afford to pay me back and not have me wait any longer.

Any help will be appreciated.

#firefoxos #matchstick #matchstickrefund #kickstarter #fail


Réponse #1 de Matchstick

As we stated in our update, we are delaying our product, not canceling it. We are 100% committed to delivering Matchstick to you. Unfortunately delays often happen on Kickstarter. February was our best guess when we launched our campaign, and unfortunately we missed the mark.

Thanks for your support and patience, Matchstick Team


Réponse #1 de Robin

I would not have supported a DRM project with 85 hard earned dollars.

Please reconsider. I read some comments and I know I'm not the only one who feels betrayed.

Thank you for understanding my position.


Réponse sur uservoice, bonne nouvelle

Voir la réponse de l'Admin sur uservoice:

Matchstick Support (Admin, Matchstick.tv) commented · February 06, 2015 21:44

Hey guys, we totally understand your frustration. To expedite all refund requests, the fastest way to do so is through Kickstarter. Message us on Kickstarter and we'll start the process.


Réponse #2 de Matchstick

As we stated in our update, we are delaying our product, not canceling it. We are 100% committed to delivering Matchstick to you. Unfortunately delays often happen on Kickstarter. February was our best guess when we launched our campaign, and unfortunately we missed the mark. We are still willing and able to complete our project, we just need more time.

Here is a link to Kickstarter's TOS: https://www.kickstarter.com/terms-of-use

Thanks for your support and patience, Matchstick Team


Réponse #2 de Robin

Are you responsible for the admin posts at uservoice?

I am aware of the kickstarter tos, thank you for the link.

You come back with the delay and your commitment to ship, and I think that's great for the customers you're aiming for. But you keep your silence when I explain my reasons to cancel my order (DRM) and the message posted to uservoice about refunds.

If you reply a third time (I don't want to take more of your time than necessary), please address the points I am making, do not repeat the same thing about the delay and your commitment. Thank you.